Support tickets Fernside Studio website support — Pay for upgrades
only when you need them
Instead of maintenance retainers, Fernside Studio offers ticket-based enhancements. Need a new section, CMS field, or bug fix? Raise a request and we’ll quote it before any work starts.
Ticketed website support
Fernside Studio hosts every build and provides a straightforward request system for future improvements. You stay in control of costs, we stay accountable for quality.
Fernside Studio124 City Road
London
England, EC1V 2NX
07496 847745
What we can help with
Anything that keeps your Fernside-built site sharp.
Copy, design, layout tweaks
Update messaging, introduce a new CTA, or refine how components appear across breakpoints.
New sections & pages
Add testimonials, pricing tiers, or whole landing pages that match the existing system.
Feature enhancements
Hook in a new form integration, analytics event, or third-party service.
CMS updates
New fields, permissions, or workflows for the Fernside CMS.
Performance fixes
Image audits, script cleanups, and Lighthouse troubleshooting.
Security + uptime
Monitoring is built in. If alerts fire, we handle the fix under a ticket and keep you informed.
Great for
Choose tickets when you recognise these scenarios.
New campaign
Need a mini landing page or hero swap for a limited promo.
Team announcement
Update leadership bios and photography in the Fernside CMS.
Pricing change
Adjust components, add badges, and keep copy consistent everywhere.
Integration upgrade
Switch CRMs, update forms, or wire up a new automation.
CMS request
Add a content type or new approval workflow.
Perf watch
You noticed slower scores and want us to investigate.
How tickets work
Simple, transparent, and async-friendly.
Submit
Send context, goals, assets, and deadlines via the support form.
Estimate
We reply with scope, price, and timeline. Approve it to lock the slot.
Deliver
We ship the update, record a Loom, and deploy once you sign off.
Typical ticket sizes
You only pay for the work you request.
- Clear scopes before work starts
- Includes hosting + monitoring
- Access to support portal
- Flexible scheduling
- Bundle multiple tickets for savings
Need help with your Fernside site?
Send the request, attach any assets, and we’ll respond with pricing and a delivery window inside one business day.
Why tickets, not retainers
Most SMBs don’t need monthly retainers. Tickets keep costs predictable while ensuring the original team still handles updates.
Hosting included
Every Fernside project stays on fully managed hosting with SSL, CDN, and backups. Support tickets are purely for enhancements.
Response times
Most requests receive a response within 48 hours and are scheduled within the same week, depending on scope.